FAQ
What is the return policy?
If, for any reason, your goodies aren't quite right, you can request a return within 30 days of delivery.
Do I have to pay to return an item?
Return shipping charges are covered by us - we will email you a pre-paid return label.
Where is the return address?
EllaNova England
- Hargreaves Road
- Groundwell Industrial Estate
- Swindon, United Kingdom
- SN25 5AZ
What is the shipping policy?
Free UK Delivery on all orders.
- Processing Time: It takes our team 2-3 working days to carefully prepare and dispatch your order. Orders placed after Friday afternoon or over the weekend will begin processing on the following Monday.
- Delivery Time: Once dispatched, your order will arrive within 6 to 8 working days in the UK and Ireland.
How much does shipping cost?
Shipping is free on all UK orders.